File a claim

If your order arrived in bad shape, or your box was lost or damaged, tell us here and add your photos. For a Live Arrival Guarantee claim, please send this within 2 hours of delivery, with a photo of the animal in its sealed bag.

Full name Order number

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What happened? When was it delivered? (optional)

Tell us more Photos (up to 6) Add a photo of the animal in its sealed bag and one of the open box with the packing still inside. Natural or white light works best, because blue light hides detail.

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