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Answers to common questions about WYSIWYG livestock, FedEx Priority Overnight shipping, local pickup, and our Live Arrival Guarantee.
Find answers to common questions about ordering live corals, saltwater fish, and reef supplies from The Coral Boutique. Learn about our WYSIWYG process, FedEx Priority Overnight shipping, 4-hour DOA guarantee, acclimation tips, and local Miami pickup options. Everything you need to know before placing your order.
WYSIWYG means “What You See Is What You Get.” For livestock listings, the photo shown is the exact coral, frag, colony, or piece that ships to you. We do not use generic stock photos for WYSIWYG livestock.
Livestock ships Monday through Thursday only via FedEx Priority Overnight. Orders placed by 2 PM EST Monday through Thursday may ship the same day when weather, availability, and packing conditions allow. We do not ship livestock for weekend transit.
Yes. Orders of $399 or more qualify for free shipping, subject to eligible items and destination. Livestock shipping is available only within the contiguous 48 United States. We do not ship livestock to Hawaii, Alaska, U.S. territories, or P.O. boxes.
Livestock is covered by our Live Arrival Guarantee when the claim requirements are met. If an animal arrives DOA, email hello@thecoralboutique.com within 4 hours of delivery with clear photos taken in natural light. Photos taken under actinic or heavy blue lighting may not be accepted. Approved claims are handled with replacement or store credit at our discretion.
Natural light lets us verify the condition of the livestock clearly and fairly. Heavy blue or actinic lighting can hide important details, so DOA verification photos must be clear, in focus, and taken under natural or white light.
Temperature-acclimate the sealed bag first, then follow a careful acclimation process appropriate for the species. Make sure your tank is stable and ready before delivery. We are not responsible for losses caused by improper acclimation, unstable water parameters, aggression, or unsuitable tank conditions after delivery.
Yes. We may delay or reschedule livestock shipments during unsafe weather, FedEx service disruptions, or any condition that could put the animals at risk. We would rather wait than ship livestock into poor conditions.
Yes. Local pickup is free at our Miami showroom: 46 NW 36th St, Miami, FL. Pickup orders are usually ready within 1–2 hours during business hours. We will notify you when your order is ready.
Our Miami showroom is open Monday through Friday from 12 PM–8 PM and Saturday through Sunday from 11 AM–7 PM.
Unused and unopened dry goods may be returned within the eligible return window in original packaging. Livestock, opened products, special orders, and used items are not returnable. See our Refund Policy for full details.
Email us at hello@thecoralboutique.com. For questions about a specific coral, fish, dry good, order, or DOA claim, include your order number and any helpful photos.
Send us a message before ordering. We’re happy to help with livestock compatibility, pickup, shipping timing, or an existing order.
